Operational Support

Inventrax products effectively address the track and traceability needs of industry by closing the information gaps that exist in disparate ERP's.

The operational support portfolio offers inventrax branded services and provides technical assurance to our clientele.

Services we offer include:

  • 1 Technical support (levels 1, 2 and 3) – Remote support assistance.
  • 2 Hardware Support (with optional onsite replacement) – for hardware failure related issues.
  • 3 Software support – for software / firmware updates and/or to solve any software issues/bugs.
  • 4 Online support – access to the inventrax support portal http://www.inventrax.in/csp for information and tools.

Our clients credit us for our breakthrough technology in the automation industry.

Inventrax is more than a vendor for us – they’re an extension of our own team. Most software vendors are focused on simply selling a solution and making additional service revenue after the fact.

Our managed technical and software support services include:

  • 1 User management & training.
  • 2 Security monitoring & Response.
  • 3 Software license agreement.
  • 4 24/7 system monitoring.
  • 5 Resolution of issues.
  • 6 Software deployment.
  • 6 Hardware configuration & Troubleshooting.
  • 6 System usage/Reliability Reporting.

In – addition to the above listed services, we offer on – site services at an additional cost. These include:

  • 1 On–site user training.
  • 1 Hardware installation.
  • 1 Full–time onsite support