Operational Support Services

Operational Support

Inventrax products effectively address the track and traceability needs of industry by closing the information gaps that exist in disparate ERP's.

The operational support portfolio offers inventrax branded services and provides technical assurance to our clientele.

Services we offer include:

  • Right Mark Technical support (levels 1, 2 and 3) – Remote support assistance.
  • Right Mark Hardware Support (with optional onsite replacement) – for hardware failure related issues.
  • Right Mark Software support – for software / firmware updates and/or to solve any software issues/bugs.
  • Right Mark Online support – access to the inventrax support portal http://www.inventrax.in/csp for information and tools.

Our managed technical and software support services include:

  • Right Mark User management & training.
  • Right Mark Security monitoring & Response.
  • Right Mark Software license agreement.
  • Right Mark 24/7 system monitoring.
  • Right Mark Resolution of issues.
  • Right Mark Software deployment.
  • Right Mark Hardware configuration & Troubleshooting.
  • Right Mark System usage/Reliability Reporting.

In – addition to the above listed services, we offer on – site services at an additional cost. These include:

  • Right Mark On–site user training.
  • Right Mark Hardware installation.
  • Right Mark Full–time onsite support

Our clients credit us for our breakthrough technology in the automation industry.

Inventrax is more than a vendor for us – they’re an extension of our own team. Most software vendors are focused on simply selling a solution and making additional service revenue after the fact.

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